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Frequently Asked Questions

Yes. We work only with official vendors and manufactures. You can be sure, that you will receive 100% original item.

Once you've found the product you want to purchase, click the add to shopping cart button. Once you are done choosing the items, click the proceed to checkout button to fill in the information required. Choose your desired shipping and payment option. Once the order has been placed, you will receive a confirmation via email.

Yes, we ship almost to every country. 

Please check our shipping info for more details. Kindly contact us if you face any problems during checkout.

Yes. Every order is packed in standard discreet plastic bag or cardboard box without any reference to a sex shop or sex toys. 

The courier and other people will have no idea of what is inside. "Alma Trend Ltd" will be mentioned as the sender in invoice and “products” as the content. 

Your privacy is our primary concern.

If you have no time or do not want to make the order by yourself online and fill in the forms, just call or WhatsApp us and we will prepare the order for you.

Yes of course and rest assured the parcel is super discreet so no one will have a clue to its contents or who delivered it.


Our manager will recount your order and refund excess amount (by cash with order or to your credit card) or ask you to pay extra.

It’s easy to replace or return the item, if needed

We check every item before delivery and carefully choose official vendors to work with. 

In the unlikely event that you receive a defective product, please contact us to speed up the return process. We will do our best to replace it or a make a full refund to you ASAP. 

However due to health concerns and the nature of our products, we are unable to accept used, and non-defective products including batteries, pills, condoms, lubricants and toy cleaners.

 

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